Support

You should be able to find your answers to your questions here, but if you still have some you can always email us at info@bluffcitymedia.co

How do I resubscribe after my subscription expired?

Log in first, then click my account from the website menu, select one of the subscription options and proceed with the payment.

How do I change my display name for comments?

Log in first, then click my account from the website menu and click ‘Edit Profile’.

Is my username and display name the same thing?

Your username is needed exclusively for logging in, the display name is visible when you comment. Your display name will default to the first and last name you entered when you subscribed, unless you changed it. See above.

Why am I getting blocked from reading full articles?

You got logged out of your account or your subscription has expired.

Will my subscription renew automatically?

Yes, until you cancel it. 

Can I purchase a gift subscription?

Absolutely, click on Join at the top of the page and at the bottom of the checkout, tick the box that says, is this a gift?
How do I reset my password?

On the Login page, click ‘Lost your password?’ and enter the email address associated with your account. An email  will be sent to you that includes you're username plus a link to change your password. Please check your junk/spam folder as well.

How do I cancel my existing subscription?

Log in first, then click my account from the website menu, then click ‘Cancel’.